Step 1 in my guide to creating an awesome orientation program is to identify your core values.
Whenever you are training new staff or volunteers, you have to keep in mind the fact that they will encounter situations for which they haven’t been prepared. Someone will ask them to do something borderline, or they will have to make a quick decision about resources. At a minimum, they will be individualizing their work to the family/child/adult they are working with from minute to minute, because everyone is different.
Given that, the most important thing you can give your learners is a framework for making decisions.
- What are the core values of your organization?
- What are the guiding principles of the work?
- What questions should your learners ask themselves to help them make decisions?
Make a list, and discuss it with your colleagues. This list will form the backbone of your orientation program, so it is critical that you get it right.
Identifying your core values and guiding questions is only the first step. Once they are identified, you are going to use them as threads to pull your whole program together. Want to read more? Check out my free ebook.